By visiting the ESTA-ONLINE.COM website and/ or initiating a purchase from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”). These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
References to "you" and "your" refer to each individual completing an application whether it’s the actual individual or another individual acting on another's behalf, referred to as ("applicant"). References to "we", us" and "our" refer to ESTA-ONLINE.COM.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
About our Services
We facilitate the Travel Authorisation process in order for foreign nationals to visit the Unites States of America. Trained agents assist in obtaining your Travel Authorisation from the US Government which we request on your behalf and advise of final outcome. Our services include, properly reviewing all entries, translating information when necessary, assisting with completing the application and thoroughly checking the entire document for common errors, accuracy, completeness, spelling and country of origin nuances. In addition, we may contact you via email for additional information to accurately process the official request. We DO NOT provide any legal advice and we are not affiliated with government officials or attorneys. If you feel you may require legal assistance you are encouraged to contact an appropriately licensed attorney.
Upon completing the application form provided on our website, your request for a travel authorization document will be routed instantly. Your ESTA application is subject to approval from the US Government. In many instances, your ESTA application will be processed and granted within a short period of time. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.
ESTA travel authorizations are generally valid for two years, or until your passport expires, whichever comes first. You may travel to the US repeatedly within the validity period without having to re-apply for another ESTA.
Prior to making payment for the travel authorisation, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for our service charge.
By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment.
The information provided on our website is based on publicly available information from the US Government and other credible sources. We have however constructed our site so that key information is readily available and customers can complete a travel authorization application through a fully assisted online portal. Any reliance on the material on this site is at your own risk. Improvements to the site can be communicated to our customer service department. We have made every effort to provide the latest up to date information. We review government policies and procedures on a regular basis.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our expertise or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone for any reason at any time. We rely on legitimate and truthful information from our customers. Providing false application information violates our norms and could constitute a crime. Such violations of our general conditions will result in an immediate termination of your Services and any implied consumer contract.
The cost for our services totals $74.00 per application. All fees and payments are quoted and billed in U.S. Dollars; this includes our service fee along with the government application processing fee. We are not responsible for fluctuations in currency. Please review local currency rates for an estimate of expected total costs in your local currency.
Service Delivery and Refund Policy
Payment is processed prior to the start of service. The system confirms such payment by sending an e-mail to the electronic mail address you provided in your application. Please check your Inbox and Spam folders for this email.
Immediately after payment, your application is assigned to a data specialist for review and correction as necessary. A copy of the electronic authorisation (ESTA) is sent to the email address you provide in your application within 24 hours. Please ensure this email address is accurate. We are not responsible for inaccurate email and personal information. Services are rendered once our data specialist transmits a printable version of the travel authorization to the electronic address you have provided in the application. It is the responsibility of the applicant to contact us within 24 hours if they have not received an approval document.
In accordance with applicable “Directives”, a request for refund or credit will be considered prior to the start of our “Services”. Cases brought to our attention where an application for a travel authorization has been processed, submitted to the US Government or transmitted to the “Applicant” with the result and printable copy of the document, are not applicable for a refund or credit. Customers having received their document and/ or the data specialists having transmitted their approval document to the email presented in the application cannot be considered for refunds following already established consumer “Directives”.
Refunds are returned to the same credit card used during the initial transaction. We work directly with the credit card companies to issue the refund. Credits issued back to your credit card account are normally reflected within 5-7 working days. Credits are returned in U.S. Dollars. We are not responsible for variations in currency nor consumer fees associated with cross border/international purchases. Please contact us at the email address provided below for credits/cancellations.
To send a request for a credit, send an email to [email protected]. Please include your full name, email address provided in your application and date of purchase. We will respond to your email and confirm the refund within 24-48 hours.
If your application is rejected by the Department of Homeland Security and Customs and Border Protection US, a full refund is automatically issued. An email requesting a refund of fees is not required.
By using our services and our website, you agree to fully indemnify and hold harmless ESTA-ONLINE.COM including our agents, employees and shareholders and waive the right to pursue litigation for any problems that may arise as a result of misuse or abuse of our website.
ESTA-ONLINE.COM may occasionally modify and correct this delivery service and refund policy, so we ask that you review this notice regularly for any updates.
I agree to limit my use of the ESTA-ONLINE.COM website and related services to personal use ONLY. I agree that I will not download, modify or use any portion or related service of our website for any purpose including resale or commercial use. We are a private website maintained by a private corporation.
We do not currently offer any affiliate programs at this time.
License website and logo design
All content included on this Website, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of ESTA-ONLINE.COM or its content writers and is protected by international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of ESTA-ONLINE.COM and protected by the laws which apply in the countries we operate in. All software used on this Website is the property of ESTA-ONLINE.COM or its software suppliers, and is protected by local and international copyright laws.
Legal Notice and Disclaimer
We are not affiliated with the U.S. Government. We are a privately held corporation.
Company owner of the website: E-Max International LLC, corporation duly organized and existing under the laws of the State of Delaware, established at 160 Greentree Drive, Suite 101, Dover, Kent County, Delaware, DE 19904, USA and duly registered in the State of Delaware under number 5294639.
Correspondence can be sent locally to:
340 S Lemon Ave 3708, 91789,
E-mail: [email protected]
Phone: + 1-302-468-1560
We reserve our right to update these terms, as well as any other content on the Website from time to time and such changes shall become effective immediately. If you decide to continue to access this Website, it is your duty to check for any amendments to these terms. By accessing this Website each time you expressly agree to be bound by these terms.