We are happy to be a private company that gets to help thousands of international travelers visiting the USA in obtaining their ESTA authorization. Some of our services include: (1) ESTA Document emailed in printable (PDF) format within a few hours. (2) An agent and data specialist assigned to each and every application. (3) We conduct a detailed inspection of your application. (4) Live chat and email support for questions about the ESTA process and Visa Waiver Program. (5) Full refund provided for application denials (6) Immediate retrieval of ESTA Approval document with a simple email or chat request. ESTA-ONLINE.COM is a private company and does not have an affiliation with any government agency. We offer a value-added service that provides assistance and support to travelers during the entire US ESTA process. Our service fee of $74 includes any and all government fees. You may also use the US Government's internet site at www.cbp.gov for a lesser fee.